Customer service Industrial Quality Parts B2B

If you still have questions, you can always send an e-mail to:

or call us on: +31-252-624126

Below you will find an overview of the most frequently asked questions by our customers:

When do I receive my order?

As soon as the order and payment have been received by us, your order will be shipped with DPD, UPS or PostNL. Goods are then normally offered the next working day (only valid for the Netherlands)

Do you also supply other products or quantities that are not in the webshop?

If you cannot find your desired product in our webshop, please contact our sales team via [email protected], they will be happy to help you.

How can I return my item?

It is possible to return goods that you have not used or that you have ordered incorrectly, as long as they are still in their original condition. We will then reimburse 100% of the purchase price of the returned products. You will then receive the amount refunded to your account within 10 working days. When returning, please enclose a copy of the invoice or invoice number, stating your name and address and bank details (IBAN). The shipping and handling costs will not be refunded and you must take care of the return yourself. You must pay the shipping costs yourself.

Return goods should be sent to:

Industrial Quality Parts B2B

for Returns

Harsweg 34 A

2461 EZ Ter Aar

The Netherlands

Please state your Name, Order number and your bank account (IBAN).

Excluded from this return service are:

- Hoses, which have been cut

- Products ordered especially for the customer

- Products with signs of use.

Can I pick up my order?

Yes, you can collect your order from our warehouse at the following address;

Harsweg 34 A

2461 EZ TER AAR (About 15 minutes drive from Schiphol)

We are open from Monday to Friday from 09:00 to 17:00

To be sure, please contact us so that you can be sure that your goods are in stock.

I would like to buy on account, is this possible?

For this you can contact our sales team via [email protected]

How does the volume discount work?

For this you can contact our sales team via [email protected]